From restaurant operations to transformational technologies.
SYNQ3 Restaurant Solutions was founded nearly two decades ago when restaurant entrepreneur Steve Bigari began taking drive-thru orders for his McDonald's restaurants via a call center.
And the world record for processing drive-thru orders was set — 374 vehicles served in a single hour.
In 2006, these experiences culminated in a call to transform restaurant ordering – to make it easier, faster, and more efficient. Or, in other words, to create the future of guest-to-restaurant interaction.
And SYNQ3 became the world’s leading restaurant order-taking company – processing over 75-million interactions for some of the world’s greatest restaurant brands.
In 2014, our sights were set on becoming the world’s leading restaurant innovation company. So, we began developing SYNQ Voice… a conversational, AI ordering technology.
And on May 14, 2018… we took the industry-first, fully-automated order for Chipotle Mexican Grill.
Since that time, we have grown into the premier provider for restaurant automation, technology, and off-premise solutions. We have processed billions in restaurant sales for thousands of restaurant locations and dozens of enterprise restaurant brands.
“The SYNQ Voice automation is second to none. Red Robin did a side-by-side test with another automation solution and Synq Voice was the clear winner. They are fast, scalable, and above all else, reliable. We truly value our partnership with SYNQ3.”
“I have never seen something happen outside a restaurant affect what happens inside as much as SYNQ3 does.”
“Due to our continuing partnership with SYNQ3 our franchise group has won franchisee of the year three years in a row, Restaurant Business Magazine’s 50 great ideas award and just recently we won the national Multi-Unit Franchise Magazine’s MVP award. We are both committed to innovation, transformation and sales and profits.”
“SYNQ3’s automated voice ordering has been a big win for our guests and squad. Guests are on and off the phone quickly with an accurately submitted order. All the while, our squad can focus on the guests in the store without the distraction of a ringing phone. It’s a complete win.”
“SYNQ3 understands the restaurant business and they understand sales. The agents know our menu, the ingredients, what goes with what. SYNQ3 makes sure they get it right so we get it right. I would strongly recommend SYNQ3 for your call center needs. They don’t just want your business, they want to be your business partner.”
“I have had the pleasure of watching SYNQ3 Restaurant Solutions grow from an idea to an incredible company serving some of the most prestigious restaurant chains in America. SYNQ3’s model is very impressive and is making a substantial difference for their restaurant partners.”
“Steve Bigari and the SYNQ3 team operate at a higher level than any other service provider in their space. Steve and his team are proven restaurant operators who bring a hospitality mentality to their work – drive, perfectionism, servility. SYNQ3 meets and exceeds ROI expectations by delivering consistently on its promise to grow sales and cut costs for restaurant clients.”