VIA Analytics: The Technology in Action
Not only does VIA provide excellent guest services for restaurants to adopt, VIA also provides advanced automated analytics research that assesses calls for restaurants to determine methods for improving guest experience on every interaction. In a recent VIA Analytics study, VIA acquired data from three major restaurant brands and SYNQ3’s call centers that measured guest experience, guest engagement, and order-to-call ratios.
VIA Brings The Future to You
VIA integrates directly with your POS or ordering platform to provide complete customization of all menu items as if guests were ordering from one of your employees. All VIA interactions are backed up by highly-trained specialists to ensure your guests get the optimum ordering experience through whatever channel they choose.
Now, imagine your restaurant with VIA on your side:
- Guests driving up to your drive-thru window and engaging in a seamless, efficient, and enjoyable chat with VIA while your employees get to focus solely on giving the best experience for your in-restaurant guests while delivering a precise order to your drive-thru guests with a smile and low stress because they’re not running back and forth.
- Your phone ringing off the hook because of how many people love your restaurant and the mobile-ordering experience it provides. But, the catch is, now the phone calls go straight to VIA rather than overwhelming your employees who are bustling to serve the guests right in front of them. Plus, VIA calls provide a better guest experience, more up-sells, and more attention to knowing the guest specifically, which in turn creates loyal guests who will boast about your brand to their family and friends.
- Your restaurant saying goodbye to abandoned calls.
- And, you saying hello to happier guests and staff, lower costs, more sales, and greater profit margins.