Wondering what’s next in the restaurant industry? One look at restaurant news tells all as new digital technologies and AI solutions flood headlines.
According to a recent Nation’s Restaurant News (NRN) article, “The future of food is technology, and the rise of robots is already here.” In the article, NRN reporter Marcella Veneziale writes about the many automated machines that are being added to restaurant operations around the world and the impact that they’re having. She notes that “…these automated machines will likely create heightened expectations of accuracy and efficiency in the restaurant industry.”
Accuracy and efficiency have always been cornerstones of providing the best guest experience possible. And now, with new technologies, guests’ expectations in these areas have risen and will most likely continue to; so, how do you keep up and continue to wow your guests? It’s important to start by understanding and identifying what your guests care most about in their experience with your restaurant.
In a recent SYNQ3, AI study performed using our VIA Analytics tool, we identified multiple key factors for providing the best guest experience. And, while the study focused on take-out-ordering interactions, many of the insights can be applied throughout restaurant operations. A few of the key findings include:
- Guests like the efficiency, accuracy, and simplicity provided by an AI-order-taker.
- Guests like having their name and previous orders recalled and offered to them, so the use of guest data can be very beneficial in improving the guest experience.
- Using dedicated order-takers improves efficiencies, creates better order-to-call ratios, allows for more consistency, increases average check, results in more sales, and ultimately, guests like the overall experience better because it’s fast, efficient, and easy.
To download the full report and learn more about the VIA tool and other key findings, click here. Using these findings can help your restaurant prepare now for the rapidly approaching Restaurant 3.0 world. Don’t fall behind in this digital race. Start adopting and adapting to these new technologies now so that you can ensure your restaurant meets and exceeds guest expectations in this ever-changing industry.
At SYNQ3, we’ve developed several solutions that wow guests and help restaurants improve their processes with unprecedented digital technologies. Find out more about what our restaurant solutions could do for you.