Our History

Our History…
Past, Present, & Future.

Over a decade ago we set out to transform the restaurant industry. We became the world’s leading restaurant call center and have impacted thousands of the world’s greatest restaurants! And, we have processed over $1B in sales for our partner brands!

In 2014, we set our sights on becoming the world’s leading restaurant innovation company. Shortly thereafter, we signed a strategic partnering agreement with Cognizant (Nasdaq CTSH) giving us access to 200,000 employees, 70 locations across the globe, and nearly $40B in market cap.

In 2016 and beyond we will grow outside the boundaries that a traditional call center demands and we will become a brand that synchronizes technology, people, and process to radically enhance the guest relationship, promote the brand, and grow overall sales and profits. In recognition, we will become SYNQ3 Restaurant Solutions.

OUR WHY
To transform the restaurant industry by cultivating deep relationships and improving the guest experience.
OUR HOW
SYNQ3 has the technology and processes to improve the guest experience and drive greater profits.
OUR RESULTS
By synchronizing people, process, and technology we deliver maximum sales at the lowest possible cost.

SYNQ3 and the
Restaurant 3.0 World

In the beginning, it was all about the food. Because… in the old days. That was pretty much all there was… Then as we desired to serve more people—more efficiently—we added process, which did create a new dynamic for restaurants and resulted in better product quality, greater efficiency, and higher revenues.

THIS WAS RESTAURANT 1.0 WORLD.

As we progressed, we realized technology could greatly enhance our ability to serve more customers better… while further improving quality and growing profits. So we added technical capabilities to our restaurants – smart POS systems… ordering systems… phone systems… and much, much more. The results were impressive. At least at the time.

THIS WAS RESTAURANT 2.0 WORLD.

Now today, with the amazing amounts of data available, and the great opportunities offered by social media, coupled with the pervasiveness of devices used by consumers, we are realizing a totally new world. One where we can talk to millions of people… but on a one-on-one level. A world where we know what the guest’s favorite dish is… What their name is… When they prefer to order… When they are happy with our offerings… And when we have not satisfied them fully. These amazing advances have enabled us to help our clients build relationships with customers like never before.

THIS IS THE RESTAURANT 3.0 WORLD.

AT SYNQ3 RESTAURANT SOLUTIONS… WE RELATE.
In some ways the Restaurant 3.0 World is a return to the days of the past—where the local restaurant owner knew his customers personally… and if there was ever a problem, it got fixed right then and there. This was the inspiration behind SRS: To bring personalization and depth back to the guest relationship… And make every guest feel honored and valued.

For over ten years, SYNQ3 Restaurant Solutions has been the premier call center solutions company for the restaurant industry. Now, SRS has become SYNQ3 Restaurant Solutions; combining our extensive restaurant call center experience with innovative technology and guest interaction solutions to bring even greater success to our partners. Our mission is to transform the restaurant industry by cultivating deep relationships through the synchronization of people, process, and technology. It is our goal to expand and enhance the guest relationship to dramatically improve the scope of our restaurant partners’ customer interaction strategy—building on our already rich restaurant call center expertise. This new level of integration, what we call the Restaurant 3.0 World, will dramatically change the face of how restaurants do business over the next decade.

AT SYNQ3, WE ARE PROUD TO BE A PART OF LEADING THIS CHARGE.

WHAT OUR PARTNERS SAY

By partnering with the best, we’re able to provide the best to our restaurant clients.

“I have never seen something happen outside a restaurant affect what happens inside as much as SYNQ3 does.”
LANE CARDWELL, FORMER CEO
P.F. CHANG’S

“Due to our continuing partnership with SYNQ3 our franchise group has won franchisee of the year three years in a row, Restaurant Business Magazine’s 50 great ideas award and just recently we won the national Multi-Unit Franchise Magazine’s MVP award. We are both committed to innovation, transformation and sales and profits.”
Richard Osborn, Southwest Deli Group Franchisee of McAlister’s
McAlister’s Deli

“SYNQ3 really understands our business. Not only do they understand what we want to accomplish in the short term but they continually bring new and innovative ideas to us to improve in the long term. We couldn’t be happier with our partnership.”
Robert Notte, CTO
Patxi’s Pizza

“I have had the pleasure of watching SYNQ3 Restaurant Solutions grow from an idea to an incredible company serving some of the most prestigious restaurant chains in America. SYNQ3’s model is very impressive and is making a substantial difference for their restaurant partners.”
Kim Shugart, CEO
WickedThink Marketing

“SYNQ3 understands the restaurant business and they understand sales. The agents know our menu, the ingredients, what goes with what. SYNQ3 makes sure they get it right so we get it right. I would strongly recommend SYNQ3 for your call center needs. They don’t just want your business, they want to be your business partner.”
Todd Stewart, Project Director
Fazoli’s System Management, LLC

“Steve Bigari and the SYNQ3 team operate at a higher level than any other service provider in their space. Steve and his team are proven restaurant operators who bring a hospitality mentality to their work – drive, perfectionism, servility. SYNQ3 meets and exceeds ROI expectations by delivering consistently on its promise to grow sales and cut costs for restaurant clients.”
Noah Glass, Founder & CEO
Olo Online Ordering