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Let’s be honest for a moment…
Take-out service has a significant impact on your restaurant’s in-house guests.
And this hurts your business.
More than this, take-out orders impair your restaurant’s efficiency.
A hostess or bartender with too much going on may rush through your customer’s take-out orders… Or ignore them completely…
Costing you sales and harming your in-house guests’ restaurant experience.
If your business is the restaurant business… and you do take-out ordering… you are probably leaving money on the table…
And failing to provide your take-out guests with the quality customer-service you would like to offer.
But there is an answer…
Restaurant Call Center Solutions from SYNQ3.
SYNQ3 specializes in the synchronization of people, process, and technology, bringing a comprehensive suite of world-class call center services and guest interaction to your restaurant business.
Today, take-out is all about convenience. A customer calls in, orders, and either picks up the food or has it delivered. Simple enough. Then how is it that restaurants have around a 20% call abandonment rate? That’s right, 1 out of every 5 of your customers, calling in to buy food, gets impatient, and hangs up. That’s costing you roughly 20% of your take-out orders.
SYNQ3 eliminates this and turns those calls into sales.
By implementing our innovative systems, your customers get routed to one of our friendly and engaging ordering specialists, who has been trained on your restaurant menu, and, taking it further than other call-centers, trained on your restaurant’s language, processes, and culture. Customers don’t even realize they’re speaking to someone in a call center!
Our ordering specialists are attentive to the customer’s wants and needs, then up-sell beyond the casual, “Do you want fries with that?” You pick the menu, and we sell the heck out of it. In fact, our partners have seen an average check increase year over year working with us! Put simply, with our comprehensive up-sell program, you’ll see double-digit increases in your average check.
Better yet, SYNQ3 maintains a 99% satisfaction rating from our call-ins.
So not only are your guests spending more money, they’re happy while doing it!
We don’t stop there. Once a customer calls, they are saved in proprietary technological systems… so future orders are met with ease and expediency. “Would you like the same thing you ordered last time or would you like to try something new,” is generally met with an appreciation for our attention to detail.
There’s a reason why SYNQ3 is the leading restaurant call center in the industry. Our program makes sense in all arenas. Remove the stress of take-out calls from your wait-staff and kitchen crew, so they can focus on providing great in-house customer service and delicious food. Hand over the restaurant call center services to us. We’re better equipped to handle your phone-in customers. In fact, with our top-of-the-line technology and highly-trained ordering specialists, we might just be a little bit better. After all, better is in our design. The statistics don’t lie, and every restaurant could use a double-digit boost on their average take-out checks. Let SYNQ3 help you improve efficiency, enhance customer relations, and increase your profits.
We aren’t just a restaurant call center…
We’re a comprehensive Restaurant Call Center Solutions provider.
Beyond this, we also provide a deep and engaging guest relationship strategy to improve the scope of your customer interaction…
And move your guests from full service to custom service through the synchronization of people, process, and technology.
At SYNQ3 Restaurant Solutions…
We Relate.
And we can have a dramatic impact on your restaurant business.
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5825 Mark Dabling Blvd, Colorado Springs, CO 80919
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