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Author: Mackenzie Spillane
Enhanced Ordering Analytics
The SYNQ3 NuData solution offers restaurant brands the ability to capitalize on industry-leading data that is unparalleled in the industry. Features include:
- Integrated buying trend analytics that features robust data on guest reorders, menu and payment preferences, delivery points (to-go vs. delivery), ghost kitchen placement, and more.
- Quality and training analytics so that your restaurant brand is always in the know on where SYNQ3 is working to improve. Includes detailed information on guest experience and engagement, order accuracy, and keyword analysis.
- Industry-leading expertise in new ordering channels for both to-go and catering. Our hundreds of years of combined experience enables us to look at the space differently than most.
Touchless Order Fulfillment
DriveThru is the ultimate commerce channel; and SYNQ3 can bring the solutions needed to take advantage of it. The SYNQ3 NuThru solution provides restaurant brands with all of the remote ordering capabilities of NuOrder, along with smart locker technology for touchless order delivery. In other words, drive-thru capabilities for everyone – even those restaurant brands without traditional drive-thru capabilities.
With NuThru, restaurant concepts can take advantage of innovative smart lockers that provide superior food safety, touchless delivery, and an enhanced guest experience. But more than this, SYNQ3 Smart Lockers are also paving the way for enhance GEO-fence technology which will enable restaurant brands to better align production with arrival for their guests.
Frictionless Remote Ordering
The SYNQ3 NuOrder technology suite provides restaurant brands with robust remote ordering capabilities for to-go, delivery, and catering. With NuOrder, restaurant brands can take advantage of the premier, cutting-edge automated, AI-ordering solution of today. Features include:
- A robust, order-taking solution that integrates with any POS and is backed by the best-trained people in the restaurant business. This solution is designed with the guest in-mind to enable quick, order- taking and upselling – resulting in a premium guest experience.
- State-of-the-art telecom infrastructure that allows for dynamic and intelligent routing of guest contacts (guests get where they need to be as quickly as possible). In addition, this platform is backed by Tier 1 carriers to provide the highest level of options.
- A Voice Automation system designed by restaurant people for restaurant people. These systems seamlessly integrate into the ordering process – allowing for rapid reordering, full-ordering, and quick guest transfer. The NLU deployed has the highest-levels of understanding in the industry to allow for unprecedented automation rates. Further, our unique automated ordering technologies enable for the transfer to live, human agents when necessary – providing a completely fail-safe solution.
- A fluid payment system that streamlines the order-completion process while simultaneously providing restaurant guests with the ability to simply store payment information.
SYNQ3 also provides speaking and consulting services that help restaurants expand their offerings, grow sales, enhance the guest experience, improve efficiency, and reduce costs. We have provided consulting services to some of the largest and most prestigious restaurant companies in the world. Our goal is to help you realize the full potential for your business given the new paradigm faced by restaurants in this modern day.
Our primary consultant, founder, and CEO, Steve Bigari, is a nationally acclaimed speaker, and author. He has been a professional consultant for more than 10 years and is in the top 5 percent of over 150,000 restaurant consultants in the Gerson Lehrman Group. He is also on the Catering Institutes acclaimed board of advisors. By leveraging innovation, staffing, technology, and operations issues, he shows operators how to grow sales and profits during challenging times.
Known for his pioneering work with McDonald’s on many projects that helped transform the industry, he initiated dozens of breakthroughs. Bigari is routinely quoted in national publications, including “The World is Flat”, The Wall Street Journal, and the New York Times. He has spoken across the country for numerous prominent restaurant shows, government agencies, and retailers. His unique perspective and daily interaction with operators from across the industry makes him insightful in most restaurant opportunities. He is well informed across most brands across all segments of the global restaurant industry.
SYNQ3 offers off-premise, Spanish-language ordering to help restaurants better connect with the dynamic, ever-growing Hispanic population. The U.S. Hispanic population now makes up nearly 18 percent of the total U.S. population and is expected to have a spending power of $1.8 trillion by 2021. In 2018, SYNQ3 opened a bilingual center to process all Spanish orders. The center’s team members are fluent in both English and Spanish and are well-trained on each restaurant’s branding and messaging. Connect with SYNQ3 and start furthering your restaurant’s relationship with Hispanic guests today.
Along with the aggregation of big, micro, general, and specific data, SYNQ3 also offers advanced analytics to help acquire and assess what your restaurant’s numbers mean. Take the data and enhance guest engagement based on behavioral changes, overall guest preferences, etc. Our team can help you identify areas or opportunity for growth and increased profits.
Our automated, Artificial Intelligence (AI) technologies gather brand-specific data along with general restaurant data to help our partners make informed decisions regarding operations, guest-engagement, popular items, up-sell strategies, etc. Ultimately, we acquire data reports for restaurants that can be used to increase profits.
Catering provides a great opportunity to better form relationships with guests and create loyal, repeat customers who regularly host events and/or have business meetings that require a lot of food, aka a big bill. Don’t miss the catering opportunity; let us help your catering business boom as we’ve helped many other brands. When one of our partners deployed our Catering Platform, they reported a 17.3 percent increase in same-store sales, which is the largest increase the company has experienced since its first quarter in 2006. And, because of our collaborative program, their catering profits continue to rise. Another partner reported double digit increases in catering three years in a row.
Our qualified ordering-specialists are trained to represent your brand, encourage upsells, and, most importantly, give each of your guests a VIP experience. With takeout and delivery calls going to our ordering agents, your in-house staff can focus on providing the best service to the guests in front of them. By sending your phone-in guests to talk with our agents, you can then provide the best experience possible for both your takeout and dine-in guests.
All of our technologies seamlessly integrate with other digital platforms from text to chat to voice to social media. We developed our solutions to easily work with other digital, voice technologies, like smartphone AIs, smart TVs, smart fridges, Social Media communications, you name it. If it’s smart, aka a voice-enabled, digital device, then our technologies can connect with it.
Rapid Reorder is also part of the Technology Suite. Rapid Reorder is a voice-enabled, digital, reorder platform that saves guests an average of 105 seconds on repeat, voice-orders. It already has an adoption rate of nearly 20 percent of identified guests. When a returning guest uses this time-saving, ordering technology, an automated, AI bot details his or her last order and asks if he or she would like to have the same meal again, adjust it, or order something new. If the guest would like to start a new, customized order, the bot transfers them to an ordering specialist. The order then integrates into the restaurant’s POS system as simply as it would in person, making the entire process convenient for guests. Plus, the new order is saved with the Rapid Reorder technology to be offered as a repeat meal in the future, which can be placed by simply sending a text.
As part of SYNQ3’s NuOrder technology suite, SYNQ Voice is an advanced Artificial Intelligence (AI), Automated-Speech-Recognition (ASR) technology that can conversationally takes guest orders; recognize guest emotions; read tone of voice, stress, timeliness of responses, interruptions, etc.; adapt to handle specific guest situations; represent each brand individually; and, integrate seamlessly with restaurants’ POS systems. Plus, SYNQ Voice is backed by humans. We always have brand-trained, ordering-specialists ready to intercept any calls where guests either don’t want to speak with the AI or when a challenging call arises – too much background noise, indistinguishable words, etc.