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Remember the days when restaurant owners would interact with each guest… heartily welcoming them to the eatery, and ensuring that they received exquisite food and top-notch service? Or how about the owners or servers who remember their customers? There’s no denying that customers feel especially valued in these instances. And while these places do still exist, they are few and far between. What happened to the restaurant industry that relationships were placed on the backburner to other aspects of dining? (more…)

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Technology has transformed all elements of life.

It has affected our interactions, how we learn, the way we date, how we run our households, the way we dine, and more. Technology matters to us. Technology matters to your customers.

As a result… the restaurant industry is changing…

Guest Interaction is changing. (more…)

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As we move into 2015, we see much to be excited about in the areas of technology and restaurant innovation. The past few years have seen a number of changes and technical advancements in the restaurant industry – but what is coming over the next few years will be much more disruptive… much more amazing… and much more challenging in terms of overall effects on restaurant companies. The Restaurant 3.0 World is here – and it’s bringing all manner of amazing change and tremendous opportunity.

So… what’s Dom got to do with it? (more…)

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