The Future of Restaurant Business: Guest Interaction

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Predictions… They’re a dime a dozen.

If you Google the future of the restaurant business, you would be bombarded with some pretty ridiculous notions—at least, in our opinion. According to the vast majority of “industry experts”, the future of dining is going to be entirely based around technology… to the complete neglect of guest interaction.

To them, it’s all about efficiency.

At SYNQ3 Restaurant Solutions, we vehemently disagree. In fact, we believe that these “experts” have everything completely ass-backwards!

People sell to people.

It’s a very basic marketing principle.

Great technology, used effectively, can improve the guest experience… but it can’t replace guest interaction. Guest interaction is fundamental to custom service—service that is tailored to the wants and needs of your restaurant guest.

Meeting your guest where they are at.

At SYNQ3 Restaurant Solutions we believe that the future of great restaurant service isn’t tailored around one specific concept… The future of the restaurant business is the cultivation of deep relationships with guests through the synchronization of people, process, and technology. In other words, the use of technology and great processes to expand and enhance the guest relationship and dramatically improve the scope of restaurant customer interaction.

The future of the restaurant business isn’t less personalization combined with impersonal touch… It’s a return to the days of the past—where restaurant owners knew their customers personally. It’s a return to personalization and bringing depth back to the guest relationship… and making every guest feel honored and valued.

In fact, here at SYNQ3 Restaurant Solutions, we have seen this personally. For over ten years we have been the premier call center solutions company for the restaurant industry. We have fused our extensive restaurant call center expertise with innovative technology and guest interaction solutions to bring even greater success to our partners. This new level of interaction, what we call the Restaurant 3.0 World, will dramatically change the face of how restaurants do business over the next decade.

It already is.

The future of the restaurant business is all about driving the right type of guest, in the right channel, while simultaneously increasing online technology adoption. It’s the entire concept behind our proprietary 3 Bears Strategy. Which, since it’s deployment, has seen significant success among our partners.

Such as double-digit increases in average check.

By leveraging our specialized services, our partners realize increased efficiency, deepened customer relations, a migration to online ordering, and technical innovations that truly deliver maximum sales and the lowest possible cost.

That is the future of the restaurant business.

It’s using innovative technology and processes to meet guests where they are at… and transition from full service to custom service.

Service that truly delivers a comprehensive and quality guest experience.

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LOCATION

5825 Mark Dabling Blvd, Colorado Springs, CO 80919


EMAIL

solutions@synq3.com


PHONE

+(1) 719.884.2025

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