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THE CALL FOR CONVENIENCE.
Today’s guests want convenience. They want easy accessibility to the food they love. They want an off-premise, takeout-ordering experience that fits with their lifestyle, their mood, their time, and their wallet. Seeing this trend, we developed multiple solutions to meet each guest where he or she is with a takeout-ordering experience that easily integrates into busy life, whether driving in the car, taking a short break at the office, or hanging out with hungry friends. And, as you know, making the guest happy will make your bottom line happy.
THE GUEST-CENTRIC RESTAURANT.
As always, the most successful restaurants are those that focus their efforts first and foremost on their guest’s desires. That’s why, at SYNQ3, all of our automation solutions are developed with the guests in mind: How will this benefit them? Will they be able to clearly see and experience that benefit? Is it beneficial enough for them to adopt and make use of it? If your guests can’t easily see the benefit of a new technology, they’ll never adopt it. Acquire tools, systems, and automated solutions that wow your guests and make you money.
THE BILINGUAL NEED
At 57.5 million people, Hispanics represent nearly 18 percent of the total U.S. population; and, according to the U.S. Census Bureau, the Hispanic population is expected to more than double by 2060. Along with this increase in persons, Hispanics’ spending power is also climbing charts. In 2016, Hispanic buying power reached $1.4 trillion, and it’s expected to reach $1.8 trillion by 2021, Nielson, a data analytics company, reports.
According to Nielsen, the Hispanic population is “the most dynamic and fastest growing segment of the U.S. consumer economy.” Restaurants that want a piece of this segment’s $1.8 trillion in spending power need to start providing better services for them now. Recognizing this trend, SYNQ3 opened a bilingual center in 2018 to process all Spanish orders. The Bilingual Center’s team members are fluent in both English and Spanish and are well-trained on each restaurant’s branding and messaging. Connect with SYNQ3 and start furthering your restaurant’s relationship with Hispanic guests today.
THE TAKEOUT TAKEOVER.
In a study by CHD Expert and Off-Premise Insights, researchers found that restaurant off-premise sales are projected to surpass $300 billion by 2023; that includes takeout, delivery, and catering services. As most restaurant operators already know, dine-in traffic has been declining and takeout continues to rise. Why? Because it’s what guests want. Consumers demand off-premise, takeout services; they want convenience, and they’ll order from restaurant brands that provide it. So, in order to succeed in the restaurant industry today, you have to provide off-premise, takeout services to match guest expectations.
SET YOUR RESTAURANT UP FOR SUCCESS
AND STAY ON TOP OF GUEST TRENDS WITH
“Steve Bigari and the SYNQ3 team operate at a higher level than any other service provider in their space. Steve and his team are proven restaurant operators who bring a hospitality mentality to their work – drive, perfectionism, servility. SYNQ3 meets and exceeds ROI expectations by delivering consistently on its promise to grow sales and cut costs for restaurant clients.”
Founder & CEO Olo Online Ordering
“I have had the pleasure of watching SYNQ3 Restaurant Solutions grow from an idea to an incredible company serving some of the most prestigious restaurant chains in America. SYNQ3’s model is very impressive and is making a substantial difference for their restaurant partners.”
CEO of WickedThink Marketing
“SYNQ3 understands the restaurant business and they understand sales. The agents know our menu, the ingredients, what goes with what. SYNQ3 makes sure they get it right so we get it right. I would strongly recommend SYNQ3 for your call center needs. They don’t just want your business, they want to be your business partner.”
Project Director of Fazoli’s System Management, LLC
“SYNQ3 really understands our business. Not only do they understand what we want to accomplish in the short term but they continually bring new and innovative ideas to us to improve in the long term. We couldn’t be happier with our partnership.”
CTO MOD Pizza
“Due to our continuing partnership with SYNQ3 our franchise group has won franchisee of the year three years in a row, Restaurant Business Magazine’s 50 great ideas award and just recently we won the national Multi-Unit Franchise Magazine’s MVP award. We are both committed to innovation, transformation and sales and profits.”
Southwest Deli Group Franchisee of McAlister’s
“I have never seen something happen outside a restaurant affect what happens inside as much as SYNQ3 does.”
Former CEO of P.F. Chang’s
Enhanced Ordering Analytics
The SYNQ3 NuData solution offers restaurant brands the ability to capitalize on industry-leading data that is unparalleled in the industry. Features include:
- Integrated buying trend analytics that features robust data on guest reorders, menu and payment preferences, delivery points (to-go vs. delivery), ghost kitchen placement, and more.
- Quality and training analytics so that your restaurant brand is always in the know on where SYNQ3 is working to improve. Includes detailed information on guest experience and engagement, order accuracy, and keyword analysis.
- Industry-leading expertise in new ordering channels for both to-go and catering. Our hundreds of years of combined experience enables us to look at the space differently than most.
Touchless Order Fulfillment
DriveThru is the ultimate commerce channel; and SYNQ3 can bring the solutions needed to take advantage of it. The SYNQ3 NuThru solution provides restaurant brands with all of the remote ordering capabilities of NuOrder, along with smart locker technology for touchless order delivery. In other words, drive-thru capabilities for everyone – even those restaurant brands without traditional drive-thru capabilities.
With NuThru, restaurant concepts can take advantage of innovative smart lockers that provide superior food safety, touchless delivery, and an enhanced guest experience. But more than this, SYNQ3 Smart Lockers are also paving the way for enhance GEO-fence technology which will enable restaurant brands to better align production with arrival for their guests.
Frictionless Remote Ordering
The SYNQ3 NuOrder technology suite provides restaurant brands with robust remote ordering capabilities for to-go, delivery, and catering. With NuOrder, restaurant brands can take advantage of the premier, cutting-edge automated, AI-ordering solution of today. Features include:
- A robust, order-taking solution that integrates with any POS and is backed by the best-trained people in the restaurant business. This solution is designed with the guest in-mind to enable quick, order- taking and upselling – resulting in a premium guest experience.
- State-of-the-art telecom infrastructure that allows for dynamic and intelligent routing of guest contacts (guests get where they need to be as quickly as possible). In addition, this platform is backed by Tier 1 carriers to provide the highest level of options.
- A Voice Automation system designed by restaurant people for restaurant people. These systems seamlessly integrate into the ordering process – allowing for rapid reordering, full-ordering, and quick guest transfer. The NLU deployed has the highest-levels of understanding in the industry to allow for unprecedented automation rates. Further, our unique automated ordering technologies enable for the transfer to live, human agents when necessary – providing a completely fail-safe solution.
- A fluid payment system that streamlines the order-completion process while simultaneously providing restaurant guests with the ability to simply store payment information.
SYNQ3 also provides speaking and consulting services that help restaurants expand their offerings, grow sales, enhance the guest experience, improve efficiency, and reduce costs. We have provided consulting services to some of the largest and most prestigious restaurant companies in the world. Our goal is to help you realize the full potential for your business given the new paradigm faced by restaurants in this modern day.
Our primary consultant, founder, and CEO, Steve Bigari, is a nationally acclaimed speaker, and author. He has been a professional consultant for more than 10 years and is in the top 5 percent of over 150,000 restaurant consultants in the Gerson Lehrman Group. He is also on the Catering Institutes acclaimed board of advisors. By leveraging innovation, staffing, technology, and operations issues, he shows operators how to grow sales and profits during challenging times.
Known for his pioneering work with McDonald’s on many projects that helped transform the industry, he initiated dozens of breakthroughs. Bigari is routinely quoted in national publications, including “The World is Flat”, The Wall Street Journal, and the New York Times. He has spoken across the country for numerous prominent restaurant shows, government agencies, and retailers. His unique perspective and daily interaction with operators from across the industry makes him insightful in most restaurant opportunities. He is well informed across most brands across all segments of the global restaurant industry.
SYNQ3 offers off-premise, Spanish-language ordering to help restaurants better connect with the dynamic, ever-growing Hispanic population. The U.S. Hispanic population now makes up nearly 18 percent of the total U.S. population and is expected to have a spending power of $1.8 trillion by 2021. In 2018, SYNQ3 opened a bilingual center to process all Spanish orders. The center’s team members are fluent in both English and Spanish and are well-trained on each restaurant’s branding and messaging. Connect with SYNQ3 and start furthering your restaurant’s relationship with Hispanic guests today.
Along with the aggregation of big, micro, general, and specific data, SYNQ3 also offers advanced analytics to help acquire and assess what your restaurant’s numbers mean. Take the data and enhance guest engagement based on behavioral changes, overall guest preferences, etc. Our team can help you identify areas or opportunity for growth and increased profits.
Our automated, Artificial Intelligence (AI) technologies gather brand-specific data along with general restaurant data to help our partners make informed decisions regarding operations, guest-engagement, popular items, up-sell strategies, etc. Ultimately, we acquire data reports for restaurants that can be used to increase profits.
Catering provides a great opportunity to better form relationships with guests and create loyal, repeat customers who regularly host events and/or have business meetings that require a lot of food, aka a big bill. Don’t miss the catering opportunity; let us help your catering business boom as we’ve helped many other brands. When one of our partners deployed our Catering Platform, they reported a 17.3 percent increase in same-store sales, which is the largest increase the company has experienced since its first quarter in 2006. And, because of our collaborative program, their catering profits continue to rise. Another partner reported double digit increases in catering three years in a row.
Our qualified ordering-specialists are trained to represent your brand, encourage upsells, and, most importantly, give each of your guests a VIP experience. With takeout and delivery calls going to our ordering agents, your in-house staff can focus on providing the best service to the guests in front of them. By sending your phone-in guests to talk with our agents, you can then provide the best experience possible for both your takeout and dine-in guests.
All of our technologies seamlessly integrate with other digital platforms from text to chat to voice to social media. We developed our solutions to easily work with other digital, voice technologies, like smartphone AIs, smart TVs, smart fridges, Social Media communications, you name it. If it’s smart, aka a voice-enabled, digital device, then our technologies can connect with it.
Rapid Reorder is also part of the Technology Suite. Rapid Reorder is a voice-enabled, digital, reorder platform that saves guests an average of 105 seconds on repeat, voice-orders. It already has an adoption rate of nearly 20 percent of identified guests. When a returning guest uses this time-saving, ordering technology, an automated, AI bot details his or her last order and asks if he or she would like to have the same meal again, adjust it, or order something new. If the guest would like to start a new, customized order, the bot transfers them to an ordering specialist. The order then integrates into the restaurant’s POS system as simply as it would in person, making the entire process convenient for guests. Plus, the new order is saved with the Rapid Reorder technology to be offered as a repeat meal in the future, which can be placed by simply sending a text.
As part of SYNQ3’s NuOrder technology suite, SYNQ Voice is an advanced Artificial Intelligence (AI), Automated-Speech-Recognition (ASR) technology that can conversationally takes guest orders; recognize guest emotions; read tone of voice, stress, timeliness of responses, interruptions, etc.; adapt to handle specific guest situations; represent each brand individually; and, integrate seamlessly with restaurants’ POS systems. Plus, SYNQ Voice is backed by humans. We always have brand-trained, ordering-specialists ready to intercept any calls where guests either don’t want to speak with the AI or when a challenging call arises – too much background noise, indistinguishable words, etc.